Shipping & Returns
General Terms & ConditionsThe website www.wafkitchen.comis fully owned and operated by Wahat Alfadaa Catering Equipment Trading LLC.By accessing and browsing this website, you agree to be bound by the following terms and conditions, effective from the time you begin using the site. We advise all visitors to review these terms carefully before utilizing any of the content, services, or features provided.These terms constitute a legally binding agreement between you (the user) and us (Wahat Alfadaa Catering Equipment Trading LLC.. Please note that we reserve the right to update or change these terms at any time without prior notice, so we recommend checking them periodically for any revisions.If you do not accept these terms, kindly refrain from using the website or its services.Terms and Conditions – United Arab Emirates (UAE)A. Shipping & Delivery* Deliveries are made across all 7 Emirates within 3–5 working days, provided stock is available.* Upon receiving your order, please inspect the package thoroughly for any missing or damaged components. Any issues must be reported immediately or within a maximum of 7 days. Items must be returned in their original packaging and unused condition.* Returns will not be accepted after the 7-day window.* Orders placed within two days before a public holiday may be delivered 1–2 days after the holiday ends.* Free shipping applies to orders above AED 2,000. A flat AED 150 delivery fee applies otherwise.* To cancel an order before it's dispatched, contact our customer service promptly. If already shipped, the item must be returned at the time of delivery, and further steps for refunds will be communicated.For assistance, contact: 📧 Sales@wafkitchen.com 📞 +971 52 707 0036B. Installation & Commissioning* Installation options are available next to each product listing.* Small appliances: AED 250* Large appliances: AED 500* Plug & play items: No installation charge* We do not perform mechanical, electrical, or plumbing work.* The site must be prepared by your contractor before installation.* Warranty is only valid if technical setup is carried out by our team.C. Payment Methods* Cash on Delivery – No additional charges* Bank Transfer: * Account holder: WAHAT ALFADAA CATERING EQUIPMENT TRADING CO. L.L.C * Account number: 9607996086 * IBAN: AE360860000009607996086 * BIC: WIOBAEADXXX * Bank address: Etihad Airways Centre 5th Floor, Abu Dhabi, UAE* Credit/Debit Card (Visa/Mastercard) – Merchant processing fees applyD. Warranty Policy* A 1-year limited warranty is provided from the purchase date.* Proof of purchase is required before any warranty service.* Warranty covers repair or replacement of the unit if a manufacturing defect is confirmed.* The manufacturer has the right to repair where possible.Covered under Warranty:* Electrical or mechanical parts (excluding consumables)* Any part replaced under warranty carries a 12-month part-only warrantyNot Covered by Warranty:* Consumables like bulbs, trays, drawers, baskets, gaskets, etc.* Damage due to improper use, transport, installation, or misuse* Wear-and-tear or accidental damage (e.g., glass breakage, discoloration)* Issues resulting from unauthorized reinstallation or servicing* No-fault service visits (e.g., user error)For warranty support, contact: 📧 Sales@wafkitchen.com 📞 +971 52 707 0036E. Returns & Replacements* All return requests are subject to management review.* Products must be returned in original condition and packaging within 7 days.* A 25% restocking fee applies to all approved returns.* Refund timelines: * Card payments: 7–10 working days (processing fee deducted) * Cash on Delivery: Refunded via bank transfer in 7 working days * Bank Transfer: Refunded within 7 working daysContact for returns: 📧 Sales@wafkitchen.com 📞 +971 52 707 0036F. Order CancellationsTo cancel any placed order, contact: 📧 Sales@wafkitchen.com 📞 +971 52 707 0036B. Installation ServicesInstallation and commissioning are not available for orders delivered outside the UAE.C. Accepted Payment Methods* Bank Transfer * Same account details as mentioned above* Card Payment (Visa/Mastercard/Apple Pay) – Merchant fees applyE. International Returns & Replacements* Return shipping costs are to be borne by the customer.* Returns must be made within 7 days, in unused condition and original packaging.* A 25% restocking fee will be charged.* Refund timelines: * Card Payments: 7–10 working days (processing fee applies) * Bank Transfers: 7 working days📧 Sales@wafkitchen.com 📞 +971 52 707 0036