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Shipping & Returns

Shipping Policy

​At WafKitchen, we ensure your commercial kitchen equipment arrives safely, on time, and with minimal hassle. Here’s what you need to know:

Delivery Timeframes

  • UAE Orders: 3–5 business days (excluding weekends/public holidays).

  • GCC/MENA Regions: 5–10 business days, depending on destination.

  • International Orders: 7–15 business days (customs clearance may apply).

Note: Lead times may vary for bulk orders or custom items—we’ll notify you upfront.

Shipping Costs

  • Free Shipping: For orders over AED 5,000 within the UAE.

  • Flat Rates: Competitive fees for smaller orders (calculated at checkout).

  • Bulk/International: Contact us at info@wafkitchen.com for tailored quotes.

Packaging & Safety

Every item is securely packed with reinforced materials to prevent damage during transit. High-value equipment includes additional protective layers and tracking.

Tracking & Support

  • You’ll receive a tracking number via email/SMS once your order ships.

  • Delays? Reach out via WhatsApp (+971 52 707 0036) for real-time updates.

Important Notes

  • Address Accuracy: Double-check your shipping details—changes may delay delivery.

  • Customs/Duties: International buyers are responsible for local fees (we’ll provide docs to simplify clearance).

Return & Exchange Policy

At WafKitchen, we stand by the quality of our commercial kitchen equipment. If an item doesn’t meet your expectations, here’s how we’ll make it right:

Eligibility

✅ Returns Accepted Within: 14 days of delivery (unused, in original packaging).
✅ Exchanges/Refunds: Approved for defective, damaged, or incorrect items (verified by our team).
❌ Non-Returnable: Custom-built or hygienic-sensitive items (e.g., used knives, food-prep surfaces).

How to Initiate a Return

  1. Contact Us: Email support@wafkitchen.com within 48 hours of delivery with:

    • Order number

    • Photos/videos of the issue (for damaged items).

  2. Approval: We’ll respond within 24 hours with return instructions.

  3. Shipping: Return the item via our partnered courier (we cover costs for defective/damaged goods).

Refund & Exchange Options

  • Refunds: Processed within 5 business days after inspection (original payment method).

  • Exchanges: Priority shipping for replacements.

  • Store Credit: Opt for future purchases at WafKitchen.

Important Notes

  • Restocking Fee: 10% for non-defective returns (waived for errors on our part).

  • Bulk Orders: Contact us for case-by-case solutions.

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